Support

A question, a bug or an idea: write to support@escalo.app.

Contact us

• Email — support@escalo.app.
• In the app — tap the gear on Home or You to open Settings, then About → Contact us. Pick what it is about, write a line, and tap Send. The message carries the app version, your device model and your account email so we can see what you see and reply; it never carries your workouts.

Delete your account

In the app: Settings → the email at the top of Account → Delete account, then type DELETE to confirm.

This erases your account and every workout, custom exercise and record attached to it, on the phone and on our servers. It cannot be undone. If you want a copy first, Settings → Privacy → Export my data saves your training as CSV, on every plan.

Deleting the account does not cancel an Escalo Pro subscription — a subscription belongs to your Apple ID, not to the account. Cancel it first, as below.

Manage or cancel Escalo Pro

Apple handles every subscription: changing plan, cancelling and refunds.

• In the app — Settings → Manage subscription. A subscriber sees Manage in App Store, which opens Apple's own subscription sheet. Restore purchases is at the foot of the same page.
• On iPhone — open the Settings app, tap your name, then Subscriptions → Escalo.

After you cancel, Pro stays on until the end of the period you paid for. Cancelling loses nothing: every workout you logged stays, and logging is free.

Refunds for App Store purchases are requested from Apple, at reportaproblem.apple.com.